Writing

• GOV.UK Design System Flow Diagrams for Figma

  Introduces a Figma version of the GOVUK Design System flow diagrams that adds powerful ways to design and prototype user journeys.

• User needs 101

  A step by step guide to understanding, writing and working with user needs in user centred service design.

• Penclic KB3 Mini Wireless Keyboard

  A personal review of the Penclic KB3 mini wireless keyboard and how its ergonomics address long standing typing pain.

• Hello world

  Reflecting on launching this blog and choosing to publish imperfect work rather than chase perfection.

• Prototyping at the Heritage Fund

  Describes how the National Lottery Heritage Fund team use low and high fidelity prototypes to learn quickly and design better services.

• Tips for your agile walls

  Practical tips for making agile team walls clearer, easier to maintain and genuinely owned by the whole team.

• Agile walls what are they good for?

  Explores why physical agile walls act as a team's vital signs and campfire, helping communicate work and spark collaboration.

• Design Systems — the means, not the end

  Argues that design systems are a powerful starting point but still require context, process and research to deliver good services.