Introduces a Figma version of the GOVUK Design System flow diagrams that adds powerful ways to design and prototype user journeys.

A step by step guide to understanding, writing and working with user needs in user centred service design.

Practical tips for making agile team walls clearer, easier to maintain and genuinely owned by the whole team.

Argues that design systems are a powerful starting point but still require context, process and research to deliver good services.

Gently restarting weeknotes while upgrading this site, juggling NHS 111 under fives work, family time, AI discussions and prototype kit tinkering.

A placeholder weeknote noting that upgrading NetlifyCMS mattered even if I never wrote the full entry.

A flu ridden week with little work, some small comforts, an unsettling incident in the woods and reflections on career direction and the wider world.

Reflects on the emotional cost of onboarding new colleagues, taking strike action and finishing a clutter free media wall at home.

Balances giving a talk about Figma flows, wrestling with mapping in services, a difficult court appearance and the small win of running Parkrun again.