Hello, I’m Paul.
I’m a lead interaction designer at NHS England, based near Manchester. I work on digital services that help people find the care they need.
I use research, design and code to explore problems and test ideas. My current work includes AI-assisted navigation, alongside mentoring designers and contributing to shared NHS design tools.
I write about what I’m learning at work and what’s happening in life. More about me
Weeknotes
- The one constantA reflection on the contrast between stable, skill-based work of the past and the constant change of modern digital practice, alongside a brief account of the week across work, family, and ongoing shifts in technology.
- The treadmill got fasterA return to weeknotes prompted by the rapid mainstream adoption of AI, using writing as a way to process its impact on work and practice
- Weeknotes 22Gently restarting weeknotes while upgrading this site, juggling NHS 111 under fives work, family time, AI discussions and prototype kit tinkering.
- Weeknotes 20A flu ridden week with little work, some small comforts, an unsettling incident in the woods and reflections on career direction and the wider world.
- Weeknotes 19Reflects on the emotional cost of onboarding new colleagues, taking strike action and finishing a clutter free media wall at home.
Selected articles
- GOV.UK Design System Flow Diagrams for FigmaIntroduces a Figma version of the GOVUK Design System flow diagrams that adds powerful ways to design and prototype user journeys.
- User needs 101A step by step guide to understanding, writing and working with user needs in user centred service design.
- Tips for your agile wallsPractical tips for making agile team walls clearer, easier to maintain and genuinely owned by the whole team.
- Design Systems — the means, not the endArgues that design systems are a powerful starting point but still require context, process and research to deliver good services.